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City Power about meter readings

1. Open Letter from City Power MD
To our valuable customers

Over the past few months, City Power has embarked upon a campaign to read electricity meters across the city of Johannesburg. The project focused on meters, which have been difficult to access for periods of three to 12 months.

Johannesburg residents and businesses have cooperated. As a result, we have made encouraging progress and have been able to access many previously inaccessible meters.

On behalf of City Power, I would like to thank every customer, who made it possible for us to gain access to their properties to read their electricity meters. Most importantly, the meter readers have also been able to identify faulty meters and replace them where necessary. This is the only way we can avoid estimations, ensure that the correct electricity consumption is recorded and that disconnections are minimised.

One of the serious challenges, which we have needed to contend with, is people masquerading as City Power meter readers. Let me assure you that City Power, together with our strategic partners in the safety and security cluster, have implemented a number of measures to deal with this issue. Customer safety remains a top priority in our business. We urge our customers to verify the identity of our meter readers, by contacting our 24/7 Safety and Security Control office. This will ensure their safety.

We will be introducing new technologies, which will make it possible for us to read meters without having to physically access customer premises.

In the interim, I would like to encourage our customers to continue to support our meter reading campaign, which comprises the following:
• Requests to gain access to customer properties to read meters;
• Repair and/or replace faulty meters;
• Update customer details;
• Convert customer who prefer prepaid units to prepaid meters.
To normalise the meter reading situation, City Power has put measures in place for customers to make arrangements and appointments for our meter readers to read their meters.

Thank you for enabling us to improve electricity meter reading and begin to record actual electricity consumption.

Together, we can keep the lights in this city burning.

Regards

Sicelo Xulu
Managing Director City Power – Johannesburg.


2. City Power Fact Sheet
METER READINGS

Our meter reading schedule is available at www . citypower . co . za. If you will not be home on the date our meter readers are scheduled to visit your area, please make an appointment with us directly. Let us know what time and date will suit you, including evenings and weekends.

Remember that if we are not able to access your property to read the meter/s, your electricity supply can be disconnected according to the Electricity Regulation Act no 4 of 2006, the Local Government Municipal Systems Act, and the Electricity by-laws, which states that consumers may be disconnected if two consecutive meter readings are missed.

TO SCHEDULE A METER READING APPOINTMENT
• Contact City Power’s meter reading call centre on (011) 490 7484 between 07:00 and 19:00 (Monday to Friday) and 08:00 to 13:00 on Saturdays;
• Email readings@citypower.co.za, with your account number, address and preferred date.
• Send a free SMS: “read me” followed by your account number and address to 44074.
• Our customer care consultants will call you to confirm the appointment.

 FAULTY METERS

If you suspect that your meter is faulty, City Power will replace your meter as soon as you have reported the fault.


TO SCHEDULE A REPLACEMENT OF A FAULTY METER

• Contact City Power on (011) 490 7484 between 07:00 and 19:00 (Monday to Friday) and 08:00 to 13:00 on Saturdays;
• Send a free SMS: “faulty” followed by your account number and address to 44074.
• Our customer care consultants will call you to confirm the appointment.

 TO SCHEDULE A CONVERSION TO A PREPAID METER

• Contact City Power on (011) 490 7484 between 07:00 and 19:00 (Monday to Friday) and 08:00 to 13:00 on Saturdays;
• Send a free SMS: “prepaid” followed by your account number and address to 44074.
• Our customer care consultants will call you to confirm the appointment.

 UPDATE YOUR DETAILS

• Call City Power to update or verify your contact and account details.
• Call City Power on (011) 490 7484 between 07:00 and 19:00 (Monday to Friday) and 08:00 to 13:00 on Saturdays;
• Send a free SMS: “details” followed by your account number and address to 44074.
• Our customer care consultants will contact you.

 SAFETY TIPS

• Your safety is important to us. Follow these tips to stay safe:
• Don’t allow people onto your property without verifying their identity, even if you have made an appointment.
• Your meter reader must be able to display a City Power photo ID card with a unique identification number.

• Call the City Power Security Control Room on (011) 490 7900 / 7911 / 7553 to confirm the unique identification number. Encourage your neighbours, family and friends to do the same.

 

3. Frequently Asked Questions


Q How can I get my meter read?

A Contact City Power at 011 4907 484. Get the meter reading schedule. Ensure that City Power meter readers can access your Property as per the schedule. Contact 011 490 7484 to confirm that your meter is being read regularly.

Q What happens if my meter is not read?

A If City Power is not able to access your property to read the meter/s, your electricity supply can be disconnected according to the Electricity Regulation Act no 4 of 2006, The Local Government Municipal Systems Act, and the Electricity by-laws, which states that consumers may be disconnected if two consecutive meter readings are missed.

Q What happens if my meter is faulty or my meter does not work?

A If you suspect that your meter is faulty, please contact the call centre at 011 490 7484 to make an appointment with City Power technician.

Q Can City Power replace my meter?

A Yes, only if your meter is faulty. City Power will examine it, and establish if it can be repaired. If it can be repaired they will repair the meter and ensure that it functions. If the meter is irreparable City Power will replace it for free.

Q Do I have to pay for the replacement of a faulty meter?

A No.

Q My electricity statement is wrong!

A City Power is not responsible for electricity billings and statements. City of Joburg is responsible for electricity billing and statements.Contact them on: 011 375 5555. City Power is only responsible for:1. Electricity Meter Repairs.2. Replacements.3. Readings 4. Electricity Meter Maintenance and Performance.

Q My statement is based on estimates how can I resolve this?

A Call City Power to make an appointment during the week between 8am and 5pm At this number 011 490 7484. Get a meter reading schedule from City Power. Ensure that your meter is read monthly according to the schedule.

Q How can I confirm that my meter is being read?

A Contact City Power at 011 490 7484.





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