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The latest on the billing saga

It is now even more important that residents register a dispute by calling the 011-375-5555 help line and obtaining a 8000.... reference number. Keep record of this number and the date the issue was reported as it will be needed in all future queries, follow ups and cut-off attempts.  Refrain from calling again and getting more reference numbers,  as this confuses the issue. If the  issue is not resolved 60 days after it has been reported, please report it to your ward councillor, who will then refer it to the newly set up regional billing teams which will be dealing with problems as from 1 April 2012.

 


Published in: March news

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